🐾What to do if you encounter a pet or mount issue
Pets and mounts are essential companions that enhance your overall gameplay experience. If you encounter an issue, it’s important to address it promptly to ensure smooth gameplay.
Step 1: Identify the Issue
Begin by clearly determining the nature of the problem. Common issues may include:
- Visual glitches
- ⚙️ Technical problems
- Unexpected in-game mechanic behavior
🛠️ Step 2: Attempt Basic Troubleshooting
Before submitting a report, please try the following quick fixes:
- 🔁 Re-summon your pet
- 🐎 Re-mount your mount
- 🔓 Log out of the game and log back in
If the issue persists after completing these steps, proceed to the reporting process below.
📩 Step 3: Report the Issue
Submit a detailed report to the game team. To help us investigate efficiently, please include:
- A clear and detailed description of the issue
- 📷 Relevant evidence (such as screenshots or video recordings)
- All required information requested in the support form
Step 4: Be Patient
Some issues may require additional investigation. Our team will carefully review your report and work toward a resolution as quickly as possible.
Step 5: Follow Up if Necessary
If you have not received a response after a few days:
- Follow up on your existing support ticket
- 🔢 Include your support ticket number
- ➕ Provide any additional helpful details
We appreciate your cooperation and patience while we work to resolve your pet or mount issue.
By following these steps, you can help resolve pet or mount issues and get back to enjoying the game with your trusted companions. If you have questions about the reporting process, please contact Support for assistance.