Help

Encountering a bug with a Non-Player Character (NPC) can disrupt your gameplay and affect your overall experience. Follow the steps below to effectively identify, document, and report the issue.

Identify the Issue

Start by clearly determining what’s going wrong. Common NPC-related issues may include:

• The NPC is not responding
• Strange or unintended behavior
• Blocking your path
• The NPC is missing entirely

Try to Replicate the Issue

Attempt to reproduce the problem. Being able to replicate the bug helps the game team identify the cause and develop an appropriate fix.

Take Note of Important Details

While replicating the issue, document any relevant information, such as:

• Error messages
• Error codes
• The specific steps taken before the issue occurred

Report the Issue

Submit a support ticket with all required information. Include:

• A clear and detailed description of the issue
• Steps to reproduce the bug
• Supporting evidence (e.g., screenshots or video recordings)

Providing complete and accurate information will help the game team investigate more efficiently.

Follow Up if Needed

If you haven’t received a response within a few days, follow up on your support ticket. Be sure to include:

• Your support ticket number
• Any additional relevant information

Avoid Triggering the Bug

While waiting for a resolution, try to avoid triggering the bug again (if possible). This can prevent further complications and support a smoother investigation process.

check_circle By following these steps, you help improve the gaming experience for yourself and the entire community. If you have questions about the reporting process, please contact support for assistance.