Missing Purchased Items? Here’s What to Do
If you haven’t received your purchased items, don’t worry. Follow the steps below to resolve the issue quickly and efficiently.
1. Check Your Purchase History
Start by verifying your transaction:
- Open the Item Shop and review your purchase history.
- Confirm that the purchase process was completed successfully.
- Ensure that your payment has been processed.
🎒 2. Check Your In-Game Inventory
After confirming your purchase:
- Open your inventory.
- Use the backpack search feature to locate the item.
3. Wait a Few Minutes
Sometimes items may take a short time to appear:
- Wait a few minutes.
- Relog into the game and check again.
📩 4. Report the Issue
If you’ve completed the steps above and still haven’t received your items, please contact support:
- Submit a ticket via Support.
- Provide a detailed description of the issue.
- Attach any relevant evidence such as:
- Purchase confirmation
- Screenshots
- Transaction details
🙏 5. Be Patient
Resolving purchase-related issues may take some time. Please allow the game team adequate time to investigate and resolve your case.
By following these steps, you’ll help ensure a smooth resolution and get back to enjoying your new items as soon as possible. If you have any questions about the reporting process, don’t hesitate to contact support for assistance.