How to Report In-Game Issues
If you encounter a problem while playing the game, it’s important to report it to the game team as soon as possible. Prompt reporting helps improve the experience for everyone. Follow the steps below to ensure your issue is properly documented and addressed.
Identify the Issue
Determine exactly what the problem is. This could include:
- A bug
- A glitch
- Any other issue affecting gameplay
Gather Relevant Information
Collect as many details as possible to help the game team investigate efficiently. Helpful information includes:
- 📸 Screenshots
- Error messages
- 🕒 Date and time the issue occurred
- A clear description of what you were doing when the issue happened
Submit a Support Ticket, create forum topic, report to GM.
Report the issue by submitting a support ticket or forum. Be sure to:
- Provide a detailed description of the problem
- Fill out all required fields
- Attach any relevant files or screenshots
Wait for a Response
After submitting your ticket, please allow time for the game team to review it. Response times may vary depending on the complexity of the issue, and it may take several hours.
Provide Additional Information (If Requested)
If the team contacts you for more details, respond promptly. Providing additional information quickly can help resolve the issue faster.
Follow Up If Necessary
If you haven’t received a response after a few days, consider following up on your support ticket to check its status.
By following these steps, you help improve the overall game experience for yourself and other players.
If you have any questions about the reporting process, please contact support for assistance.